Escrow Policy

Overview

To protect both buyers and sellers, Bidoro may use an escrow system where funds are held securely until the transaction is successfully completed. This policy works together with Bidoro's Terms & Conditions and Refund & Returns Policy.

1. How Escrow Works

The escrow process follows these steps:

1. Buyer makes payment
2. Funds are held via Bidoro’s licensed payment partner (not released immediately to the seller)
3. Seller delivers the product/service
4. Buyer confirms receipt
5. Funds are released to the seller

If a dispute arises, funds remain in escrow until resolved.

2. Buyer Protection Period

Buyers have one (1) hour after delivery confirmation to confirm item condition, report issues, or open a dispute. If no dispute is filed within this 1-hour window, funds held via Bidoro’s licensed payment partner may be automatically released to the seller.

• Confirm item condition
• Report issues
• Open a dispute

If no dispute is filed within the protection window, funds are automatically released to the seller.

3. Escrow Fees

Bidoro may charge:

• A service fee
• A transaction processing fee

All fees will be disclosed before payment confirmation.

4. Escrow Disputes

If a dispute is opened within the 1-hour window:

• Funds remain held via Bidoro’s licensed payment partner
• Both parties must submit evidence
• Bidoro reviews and decides under the Dispute Resolution Policy

Bidoro's decision determines whether funds go to the buyer or seller.